na INLIS000000000003846 20150116133205.0 a ||| | 170609| ||| | $a 979-22-1555-7 $a 0010-011500000001850 $a 613 $a lerbin r ari tonang r $a Kepuasan pelanggan $a Jakarta $b Gramedia pustaka utama $c 2005 $a 7527/bel/2006