na INLIS000000000014585 20160109093424.0 a ||| | 170609| ||| | $a 979-442-124-3 $a 0010-011600000000172 $a 658.4 $a 658.4 HAT m c.2 $a Patti Hathaway $a Memberi dan menerima kritik $a Jakarta $b PPM $c 2001 $a komunikasi $a 3041/bpu/2002